Privacy Policy

This policy explains what personal information ConvoSync collects, how we use it and the choices you have. ConvoSync is a product of Admito Technologies Private Limited ("Admito", "we", "us"). ScaleupAlly is also a trademark of Admito Technologies Private Limited. Our registered office is at Flat No-3-E, Block-DB, Maya Puri, Hari Nagar, DADB Block, G-8 Area Rajouri Garden, South West Delhi, Delhi-110064, India.

1. The short version

We don't store your WhatsApp conversations. ConvoSync reads WhatsApp Web in the user's own browser and saves chats to your CRM or ATS, not to our servers.
Personal chats are never read. Only chats with contacts already in your CRM or ATS and assigned to that user are read.
Our servers hold only user accounts, settings and sync logs.
We don't sell your data. Analytics and advertising cookies on our website are used only if you accept them.

2. What this policy covers

It covers our website at getconvosync.com, the forms on it (demo and sign-up requests and the WhatsApp Blind Spot Check), and the ConvoSync service: the Chrome extension, the admin console and the dashboard at app.getconvosync.com.

When a business uses ConvoSync, that business decides which conversations are saved and where. For the WhatsApp conversations and the records in its CRM or ATS, the business is the controller (the party responsible for the data) and we act as its processor (or "data processor") to the limited extent we handle that data. For information about our own website visitors, sign-up requests and customer accounts, we are the controller.

3. Information we collect

Information you give us

Your name, work email, company, phone or WhatsApp number, team and CRM or ATS details, and any message you send through a form.
Your answers to the WhatsApp Blind Spot Check and the email details you enter to see your results.

Account and service information

User accounts: names, work email addresses, roles and the company account each user belongs to.
Settings: team settings and reminder preferences. API keys and personal settings are stored in the user's own Chrome browser.
Sync logs: records that a user ran a sync and when. Sync logs do not contain chat content.
CRM connection: a sign-in server keeps your CRM or ATS connection active. It holds the connection credentials your CRM issues, not your chats.

Information collected automatically on our website

Like most websites, our servers record basic technical information such as IP address, browser type and the pages requested, for security and to keep the site working.

Cookies and analytics

When you first visit, a banner asks which cookies you allow. Nothing beyond the necessary ones is set until you choose, and you can change your choice at any time with Cookie settings at the bottom of every page.

Necessary (always on): remembers your cookie choice and keeps the site working, for example hiding a banner you closed.
Analytics (only if you accept): Google Analytics and Microsoft Clarity show us which pages are visited, how people arrive, how far they scroll and what they click, so we can improve the site. Clarity may record how the page was used (mouse movements, clicks and scrolling); text typed into forms is masked. If you accept analytics, we also remember the campaign or website that first brought you to us (for example a LinkedIn post) and include it with any form you send, so we know which campaigns work.
Marketing (only if you accept): the LinkedIn Insight Tag and Google Ads tell us whether our ads lead to demo requests and sign-ups, and may let us show our ads to people who have visited the site.

We use Google Tag Manager to load these tools. Before you choose, Google tools may receive limited signals without cookies (Google Consent Mode) so we can count visits in aggregate; they do not identify you. We never send your name, email or phone number to analytics or advertising tools. Google, Microsoft and LinkedIn process this information under their own privacy policies.

4. How ConvoSync handles WhatsApp conversations

The Chrome extension runs on the user's laptop, next to WhatsApp Web. A chat is read only when the user starts a sync, and only if the phone number matches a contact in your CRM or ATS assigned to that user.
If AI summaries are switched on, the chat text is sent to the AI provider account your business chooses (for example OpenAI, Google Gemini or OpenRouter) to write the summary. That processing is covered by your agreement with that provider. You can switch AI summaries off.
The user reviews the summary before anything is saved. The summary and the full conversation are then saved to the matching record in your CRM or ATS.
Chat content does not pass through or get stored on ConvoSync's servers.

5. How we use information

To provide, set up and support the ConvoSync service, including onboarding your team.
To reply to demo, sign-up and contact requests, and to send your Blind Spot Check results.
To keep the service and website secure, prevent misuse and fix problems.
To improve our product and website, using account and usage information, not chat content.
To send occasional product updates if you asked for them. You can unsubscribe at any time.
To meet legal, tax and accounting obligations.

6. Legal bases (UK and EU visitors and customers)

Where the UK or EU GDPR applies, we rely on: contract (to provide the service you or your company signed up for); legitimate interests (to run, secure and improve our business and reply to enquiries, balanced against your rights); consent (for optional marketing emails and for analytics and marketing cookies, which you can withdraw at any time); and legal obligation where the law requires us to keep records.

7. Who we share information with

Service providers who help us run ConvoSync and this website, such as Amazon Web Services (AWS), which hosts our servers, and the email providers we use to send messages. They may use the information only to provide their service to us.
Analytics and advertising providers (Google, Microsoft Clarity and LinkedIn), only for website visitors who accept those cookies, as described in section 3.
Services your business chooses, such as your CRM or ATS and your AI provider, when your users sync conversations.
Professional advisers, and authorities where the law requires it.
A buyer or successor if our business is reorganised or sold, under the same protections.

We do not sell personal information. We do not share your form details or your ConvoSync data for advertising.

8. International transfers

We are based in India and work with teams and providers in other countries. Where personal information moves between countries, we use appropriate safeguards required by the applicable law, such as standard contractual clauses. Our servers are hosted on Amazon Web Services (AWS).

9. How long we keep information

We keep account information while your company's account is active. When an account closes, we delete or anonymise user accounts, settings and sync logs within a reasonable period, unless we must keep some records for legal or accounting reasons. Enquiry and Blind Spot Check details are kept for as long as needed to follow up, and you can ask us to delete them at any time.

Conversations saved to your CRM or ATS stay there under your own retention rules.

10. Security

We protect information with access controls, encrypted connections and by keeping each company's account separate. Because chat content is not stored on our servers, it is protected by the security of your own CRM or ATS and your AI provider. No system is perfectly secure, so please tell us straight away if you suspect a problem.

11. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how we use it, to receive a copy, and to withdraw consent. In India, under the Digital Personal Data Protection Act, 2023, you may also nominate someone to exercise your rights and raise a grievance with us. In the UK and EU you can complain to your data protection authority.

If your details are in a business's CRM because you chatted with that business on WhatsApp, please contact that business first. It controls those records, and we will help it respond.

To make a request, email [email protected]. We may need to confirm your identity before acting.

12. Children

ConvoSync is a business service and is not meant for children. We do not knowingly collect information from anyone under 18.

13. Changes to this policy

We will update this page when our practices change, and change the date at the top. If a change is significant, we will tell account holders by email.

14. Contact us

Admito Technologies Private Limited
Flat No-3-E, Block-DB, Maya Puri, Hari Nagar, DADB Block, G-8 Area Rajouri Garden, South West Delhi, Delhi-110064, India
Email: [email protected]
Grievance officer: Manu Jain, [email protected]