ConvoSync vs Cooby: which one does your team need?
Cooby is a WhatsApp team inbox and CRM sync tool. ConvoSync saves the WhatsApp chats your team already has to your CRM or ATS. Here's how they differ, side by side.
Cooby syncs WhatsApp to HubSpot or Salesforce through a Chrome extension or the WhatsApp Cloud API, and adds a team inbox and broadcasting. ConvoSync is capture only: it saves each person's existing WhatsApp chats, with an AI summary they review, to the matching record in Zoho CRM, Zoho Recruit or Bullhorn. If you run HubSpot or Salesforce and want to send from a team inbox, look at Cooby; if you run Zoho or Bullhorn and only need conversations on the record, ConvoSync fits.
ConvoSync vs Cooby: feature comparison
| Feature | ConvoSync | Cooby |
|---|---|---|
| Type of tool | Capture tool: saves conversations to your CRM or ATS | WhatsApp team inbox and CRM sync tool |
| Main job | Saves the one-to-one WhatsApp chats your people already have to the right CRM or ATS record | Syncs WhatsApp conversations, contacts and deals to HubSpot or Salesforce, with a team inbox and broadcasting |
| How WhatsApp connects | Chrome extension next to WhatsApp Web on each user's laptop | Chrome extension on WhatsApp Web, or cloud sync through the WhatsApp Cloud API |
| Which WhatsApp numbers | Each person's own personal or WhatsApp Business app number | Accounts on WhatsApp Web through the extension; WhatsApp Business numbers on the Cloud API for team replies |
| Needs the WhatsApp Business API | No | Only for team replies and cloud sync |
| Sends messages, broadcasts or bot replies | No. Capture and archive only | Yes: team replies and broadcasting |
| Saves chats from people's own phones to your CRM or ATS | Yes, matched to existing records by phone number | Yes, to HubSpot or Salesforce |
| CRM and ATS connections | Zoho CRM, Zoho Recruit and Bullhorn ready to use; other CRMs and ATSs through a custom integration | HubSpot and Salesforce, plus Zapier and webhooks. Zoho and recruitment ATSs not listed |
| AI | AI summary plus the full transcript on the record, reviewed by the user before saving, run on your own AI provider account | Read-only access for Claude or ChatGPT through MCP to summarise chats; team insights for admins |
| Meta per-message fees | None, because nothing is sent | Only for messages sent through the API |
| Published pricing | On request | From $15.99 per user a month billed yearly ($20.99 monthly); extension plans from free |
| Best for | Sales, recruitment, account management and partner teams who work with clients from their own phones | HubSpot and Salesforce teams that want WhatsApp sync and a team inbox |
Last checked from Cooby's own pages: Cooby pricing · Cooby CRM sync. Features and prices change, so check the vendor's site before you decide. Cooby is a trademark of its owner; ConvoSync is not affiliated with it.
When to choose Cooby, and when to choose ConvoSync
Choose Cooby if
- Your CRM is HubSpot or Salesforce
- You want a shared team inbox and broadcasting as well as sync
- You want AI assistants such as Claude to read your WhatsApp history
Choose ConvoSync if
- Your CRM or ATS is Zoho CRM, Zoho Recruit or Bullhorn
- You want an AI summary written onto the record, not just raw messages
- Each person should review what's saved before it's saved
- You don't want to send messages from another tool
ConvoSync vs Cooby: common questions
What is the difference between ConvoSync and Cooby?
Cooby syncs WhatsApp to HubSpot or Salesforce through a Chrome extension or the WhatsApp Cloud API, and adds a team inbox and broadcasting. ConvoSync is capture only: it saves each person's existing WhatsApp chats, with an AI summary they review, to the matching record in Zoho CRM, Zoho Recruit or Bullhorn. If you run HubSpot or Salesforce and want to send from a team inbox, look at Cooby; if you run Zoho or Bullhorn and only need conversations on the record, ConvoSync fits.
Does Cooby save WhatsApp chats from people's own phones to a CRM?
Yes, through its Chrome extension on WhatsApp Web, synced to HubSpot or Salesforce. ConvoSync works the same way on WhatsApp Web but saves to Zoho CRM, Zoho Recruit or Bullhorn, with an AI summary on the record.
Is ConvoSync an alternative to Cooby?
Yes, for teams whose main need is getting WhatsApp conversations into the CRM or ATS. ConvoSync is the better fit when people talk to clients on their own WhatsApp and you want those chats, with an AI summary, on the record in Zoho CRM, Zoho Recruit or Bullhorn.
Can I use ConvoSync and Cooby together?
They overlap, so most teams choose one. The deciding factor is usually your CRM: HubSpot or Salesforce points to Cooby, Zoho or Bullhorn to ConvoSync.
Does ConvoSync need the WhatsApp Business API?
No. ConvoSync runs as a Chrome extension next to WhatsApp Web and works with personal and WhatsApp Business app numbers. It doesn't send messages, so there are no message templates, Meta approval or per-message fees.
Compare ConvoSync with other WhatsApp tools
See ConvoSync next to Cooby.
Book a 20-minute call. We'll look at how your team uses WhatsApp and tell you honestly which tool fits, with a demo using sample data.
Or email [email protected] · call +91 97170 87420 · WhatsApp us