ConvoSync vs WATI: which one does your team need?
WATI is a WhatsApp Business API platform. ConvoSync saves the WhatsApp chats your team already has to your CRM or ATS. Here's how they differ, side by side.
WATI is a WhatsApp Business API platform: your team shares one company number in a team inbox and sends broadcasts, chatbot replies and AI-agent answers, with connections to HubSpot, Salesforce and Zoho CRM. ConvoSync doesn't send anything. It saves the one-to-one chats your people already have on their own WhatsApp, with an AI summary, to the matching CRM or ATS record. Use WATI to message customers at scale; use ConvoSync to record the relationship conversations that happen on people's own phones.
ConvoSync vs WATI: feature comparison
| Feature | ConvoSync | WATI |
|---|---|---|
| Type of tool | Capture tool: saves conversations to your CRM or ATS | WhatsApp Business API platform |
| Main job | Saves the one-to-one WhatsApp chats your people already have to the right CRM or ATS record | Shared team inbox, broadcasts, chatbots and AI agents on one company WhatsApp number |
| How WhatsApp connects | Chrome extension next to WhatsApp Web on each user's laptop | Official WhatsApp Business API |
| Which WhatsApp numbers | Each person's own personal or WhatsApp Business app number | A company WhatsApp number registered on the platform |
| Needs the WhatsApp Business API | No | Yes |
| Sends messages, broadcasts or bot replies | No. Capture and archive only | Yes: broadcasts, drip campaigns, chatbots and the Astra AI agent |
| Saves chats from people's own phones to your CRM or ATS | Yes, matched to existing records by phone number | No, only conversations that go through its platform |
| CRM and ATS connections | Zoho CRM, Zoho Recruit and Bullhorn ready to use; other CRMs and ATSs through a custom integration | HubSpot (Pro), Salesforce (Business), Zoho CRM, Shopify, WooCommerce and Zapier |
| AI | AI summary plus the full transcript on the record, reviewed by the user before saving, run on your own AI provider account | AI agent (Astra) and AI credits on every plan |
| Meta per-message fees | None, because nothing is sent | Yes, charged per message on top of the plan |
| Published pricing | On request | From ₹2,699 a month billed quarterly (Growth, 3 users) |
| Best for | Sales, recruitment, account management and partner teams who work with clients from their own phones | Small and mid-size businesses messaging customers from one company number |
Last checked from WATI's own pages: WATI pricing. Features and prices change, so check the vendor's site before you decide. WATI is a trademark of its owner; ConvoSync is not affiliated with it.
When to choose WATI, and when to choose ConvoSync
Choose WATI if
- You want campaigns, notifications or chatbots from a company number
- Several agents need to answer one shared WhatsApp inbox
- You're happy for customers to message a brand number rather than a person
Choose ConvoSync if
- Clients talk to individual people on their own WhatsApp
- You need those chats saved in Zoho CRM, Zoho Recruit or Bullhorn
- You want no Business API setup, templates or per-message fees
ConvoSync vs WATI: common questions
What is the difference between ConvoSync and WATI?
WATI is a WhatsApp Business API platform: your team shares one company number in a team inbox and sends broadcasts, chatbot replies and AI-agent answers, with connections to HubSpot, Salesforce and Zoho CRM. ConvoSync doesn't send anything. It saves the one-to-one chats your people already have on their own WhatsApp, with an AI summary, to the matching CRM or ATS record. Use WATI to message customers at scale; use ConvoSync to record the relationship conversations that happen on people's own phones.
Does WATI save WhatsApp chats from people's own phones to a CRM?
No. WATI works with a company number on the WhatsApp Business API, so chats on salespeople's or recruiters' own numbers stay on their phones. ConvoSync saves those chats to the CRM or ATS.
Is ConvoSync an alternative to WATI?
Not directly. WATI sends messages from a company number; ConvoSync records the chats people have on their own numbers. ConvoSync is the better fit when people talk to clients on their own WhatsApp and you want those chats, with an AI summary, on the record in Zoho CRM, Zoho Recruit or Bullhorn.
Can I use ConvoSync and WATI together?
Yes, and they fit together well: WATI for campaigns and support on the company number, ConvoSync for the one-to-one chats your salespeople, recruiters and account managers have on their own numbers. Both can end up on the same CRM contact.
Does ConvoSync need the WhatsApp Business API?
No. ConvoSync runs as a Chrome extension next to WhatsApp Web and works with personal and WhatsApp Business app numbers. It doesn't send messages, so there are no message templates, Meta approval or per-message fees.
Compare ConvoSync with other WhatsApp tools
See ConvoSync next to WATI.
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