ConvoSync vs Trengo: which one does your team need?
Trengo is an AI customer service platform. ConvoSync saves the WhatsApp chats your team already has to your CRM or ATS. Here's how they differ, side by side.
Trengo is an AI customer service platform: a shared inbox for email, WhatsApp on the Business API, social, live chat, SMS and voice, with AI agents that answer customers. ConvoSync isn't a service desk. It saves the one-to-one WhatsApp chats your people already have on their own phones, with an AI summary, to the matching CRM or ATS record. Use Trengo to run customer service; use ConvoSync to record client relationships held on people's own WhatsApp.
ConvoSync vs Trengo: feature comparison
| Feature | ConvoSync | Trengo |
|---|---|---|
| Type of tool | Capture tool: saves conversations to your CRM or ATS | AI customer service platform |
| Main job | Saves the one-to-one WhatsApp chats your people already have to the right CRM or ATS record | Shared inbox for email, WhatsApp, social, live chat, SMS and voice, with AI agents |
| How WhatsApp connects | Chrome extension next to WhatsApp Web on each user's laptop | Official WhatsApp Business API |
| Which WhatsApp numbers | Each person's own personal or WhatsApp Business app number | A company WhatsApp number registered on the platform |
| Needs the WhatsApp Business API | No | Yes |
| Sends messages, broadcasts or bot replies | No. Capture and archive only | Yes: team replies, AI agents and automated journeys |
| Saves chats from people's own phones to your CRM or ATS | Yes, matched to existing records by phone number | No, only conversations that go through its platform |
| CRM and ATS connections | Zoho CRM, Zoho Recruit and Bullhorn ready to use; other CRMs and ATSs through a custom integration | Integrations with other business tools, and custom API integrations on Pro and Enterprise |
| AI | AI summary plus the full transcript on the record, reviewed by the user before saving, run on your own AI provider account | AI agent (HelpMate), AI journeys and AI voice agents |
| Meta per-message fees | None, because nothing is sent | Yes, after Meta's free service messages |
| Published pricing | On request | From €299 a month billed yearly (Boost, 10 users) |
| Best for | Sales, recruitment, account management and partner teams who work with clients from their own phones | Customer service teams in mid-size businesses, often ecommerce |
Last checked from Trengo's own pages: Trengo pricing. Features and prices change, so check the vendor's site before you decide. Trengo is a trademark of its owner; ConvoSync is not affiliated with it.
When to choose Trengo, and when to choose ConvoSync
Choose Trengo if
- You run a customer service team across many channels
- You want AI agents to resolve questions
- Customers contact a company number, not a person
Choose ConvoSync if
- Clients talk to named people on their own WhatsApp
- You need those chats in your CRM or ATS
- You don't need a service desk, just the record
ConvoSync vs Trengo: common questions
What is the difference between ConvoSync and Trengo?
Trengo is an AI customer service platform: a shared inbox for email, WhatsApp on the Business API, social, live chat, SMS and voice, with AI agents that answer customers. ConvoSync isn't a service desk. It saves the one-to-one WhatsApp chats your people already have on their own phones, with an AI summary, to the matching CRM or ATS record. Use Trengo to run customer service; use ConvoSync to record client relationships held on people's own WhatsApp.
Does Trengo save WhatsApp chats from people's own phones to a CRM?
No. Trengo uses the official WhatsApp Business API with company numbers. ConvoSync captures chats on people's own numbers.
Is ConvoSync an alternative to Trengo?
Not directly. Trengo sends messages from a company number; ConvoSync records the chats people have on their own numbers. ConvoSync is the better fit when people talk to clients on their own WhatsApp and you want those chats, with an AI summary, on the record in Zoho CRM, Zoho Recruit or Bullhorn.
Can I use ConvoSync and Trengo together?
Yes. Trengo handles customer service on company channels; ConvoSync captures one-to-one chats on your team's own numbers.
Does ConvoSync need the WhatsApp Business API?
No. ConvoSync runs as a Chrome extension next to WhatsApp Web and works with personal and WhatsApp Business app numbers. It doesn't send messages, so there are no message templates, Meta approval or per-message fees.
Compare ConvoSync with other WhatsApp tools
See ConvoSync next to Trengo.
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