ConvoSync vs Interakt: which one does your team need?
Interakt is a WhatsApp Business API platform with a built-in sales CRM. ConvoSync saves the WhatsApp chats your team already has to your CRM or ATS. Here's how they differ, side by side.
Interakt, from Jio Haptik, is a WhatsApp Business API platform for selling and support on a company number: campaigns, a shared inbox, chatbots, catalogues and payments, and its own sales CRM. ConvoSync works with the CRM or ATS you already have. It saves the one-to-one chats your team has on their own WhatsApp, with an AI summary, to the matching record. Use Interakt to sell and support from a brand number; use ConvoSync to get people's own WhatsApp conversations into Zoho CRM, Zoho Recruit or Bullhorn.
ConvoSync vs Interakt: feature comparison
| Feature | ConvoSync | Interakt |
|---|---|---|
| Type of tool | Capture tool: saves conversations to your CRM or ATS | WhatsApp Business API platform with a built-in sales CRM |
| Main job | Saves the one-to-one WhatsApp chats your people already have to the right CRM or ATS record | Campaigns, a shared support inbox, chatbots, WhatsApp commerce and its own sales CRM |
| How WhatsApp connects | Chrome extension next to WhatsApp Web on each user's laptop | Official WhatsApp Business API |
| Which WhatsApp numbers | Each person's own personal or WhatsApp Business app number | A company WhatsApp number registered on the platform |
| Needs the WhatsApp Business API | No | Yes |
| Sends messages, broadcasts or bot replies | No. Capture and archive only | Yes: campaigns, auto-replies, chatbots and AI agents |
| Saves chats from people's own phones to your CRM or ATS | Yes, matched to existing records by phone number | No, only conversations that go through its platform |
| CRM and ATS connections | Zoho CRM, Zoho Recruit and Bullhorn ready to use; other CRMs and ATSs through a custom integration | Its own Sales CRM; Shopify, WooCommerce, Razorpay, WebEngage, MoEngage, CleverTap and Google Sheets |
| AI | AI summary plus the full transcript on the record, reviewed by the user before saving, run on your own AI provider account | AI agents (from ₹2,499 a month) and an AI call receptionist |
| Meta per-message fees | None, because nothing is sent | Yes, for example about ₹0.95 per marketing message in India |
| Published pricing | On request | Growth from ₹2,799 a month plus message fees; Sales CRM ₹2,499 a month |
| Best for | Sales, recruitment, account management and partner teams who work with clients from their own phones | Indian D2C and small businesses selling on WhatsApp |
Last checked from Interakt's own pages: Interakt pricing. Features and prices change, so check the vendor's site before you decide. Interakt is a trademark of its owner; ConvoSync is not affiliated with it.
When to choose Interakt, and when to choose ConvoSync
Choose Interakt if
- You sell to consumers on WhatsApp, with catalogues and payments
- You want a simple CRM built into your WhatsApp tool
- You run campaigns and support from one brand number
Choose ConvoSync if
- You already have a CRM or ATS and want WhatsApp chats in it
- Clients talk to individual people on their own WhatsApp
- You want no Business API setup, templates or per-message fees
ConvoSync vs Interakt: common questions
What is the difference between ConvoSync and Interakt?
Interakt, from Jio Haptik, is a WhatsApp Business API platform for selling and support on a company number: campaigns, a shared inbox, chatbots, catalogues and payments, and its own sales CRM. ConvoSync works with the CRM or ATS you already have. It saves the one-to-one chats your team has on their own WhatsApp, with an AI summary, to the matching record. Use Interakt to sell and support from a brand number; use ConvoSync to get people's own WhatsApp conversations into Zoho CRM, Zoho Recruit or Bullhorn.
Does Interakt save WhatsApp chats from people's own phones to a CRM?
No. Interakt works with a company number on the WhatsApp Business API. ConvoSync captures the chats on your team's own numbers.
Is ConvoSync an alternative to Interakt?
Not directly. Interakt sends messages from a company number; ConvoSync records the chats people have on their own numbers. ConvoSync is the better fit when people talk to clients on their own WhatsApp and you want those chats, with an AI summary, on the record in Zoho CRM, Zoho Recruit or Bullhorn.
Can I use ConvoSync and Interakt together?
Yes. Interakt handles your brand number; ConvoSync captures one-to-one chats on your team's own numbers into your main CRM or ATS.
Does ConvoSync need the WhatsApp Business API?
No. ConvoSync runs as a Chrome extension next to WhatsApp Web and works with personal and WhatsApp Business app numbers. It doesn't send messages, so there are no message templates, Meta approval or per-message fees.
Compare ConvoSync with other WhatsApp tools
See ConvoSync next to Interakt.
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