ConvoSync vs DelightChat: which one does your team need?
DelightChat is a helpdesk and WhatsApp marketing tool for ecommerce. ConvoSync saves the WhatsApp chats your team already has to your CRM or ATS. Here's how they differ, side by side.
DelightChat is a helpdesk and WhatsApp marketing tool for Shopify and D2C brands: a shared support inbox plus broadcasts, cart recovery and order messages on the official Business API. ConvoSync is for teams that work with clients one-to-one: it saves the WhatsApp chats your people already have on their own phones, with an AI summary, to the matching CRM or ATS record. They serve different businesses: DelightChat for online stores, ConvoSync for sales, recruitment and account management teams.
ConvoSync vs DelightChat: feature comparison
| Feature | ConvoSync | DelightChat |
|---|---|---|
| Type of tool | Capture tool: saves conversations to your CRM or ATS | Helpdesk and WhatsApp marketing tool for ecommerce |
| Main job | Saves the one-to-one WhatsApp chats your people already have to the right CRM or ATS record | Shared support inbox across WhatsApp, Instagram, Facebook, email and live chat, plus WhatsApp marketing for Shopify stores |
| How WhatsApp connects | Chrome extension next to WhatsApp Web on each user's laptop | Official WhatsApp Business API |
| Which WhatsApp numbers | Each person's own personal or WhatsApp Business app number | A company WhatsApp number registered on the platform |
| Needs the WhatsApp Business API | No | Yes |
| Sends messages, broadcasts or bot replies | No. Capture and archive only | Yes: broadcasts, abandoned-cart and order messages, and automation rules |
| Saves chats from people's own phones to your CRM or ATS | Yes, matched to existing records by phone number | No, only conversations that go through its platform |
| CRM and ATS connections | Zoho CRM, Zoho Recruit and Bullhorn ready to use; other CRMs and ATSs through a custom integration | Built around Shopify; no CRM or ATS connections listed |
| AI | AI summary plus the full transcript on the record, reviewed by the user before saving, run on your own AI provider account | AI-drafted replies |
| Meta per-message fees | None, because nothing is sent | Yes, passed through at Meta's rates |
| Published pricing | On request | From $29 a month (Startup); 14-day free trial |
| Best for | Sales, recruitment, account management and partner teams who work with clients from their own phones | Shopify and D2C brands running support and WhatsApp marketing |
Last checked from DelightChat's own pages: DelightChat · DelightChat pricing. Features and prices change, so check the vendor's site before you decide. DelightChat is a trademark of its owner; ConvoSync is not affiliated with it.
When to choose DelightChat, and when to choose ConvoSync
Choose DelightChat if
- You run a Shopify or D2C store
- You want support tickets and WhatsApp marketing in one tool
- Customers message your brand number
Choose ConvoSync if
- You sell B2B, recruit or manage accounts
- Your people talk to clients on their own WhatsApp
- You need conversations saved in Zoho CRM, Zoho Recruit or Bullhorn
ConvoSync vs DelightChat: common questions
What is the difference between ConvoSync and DelightChat?
DelightChat is a helpdesk and WhatsApp marketing tool for Shopify and D2C brands: a shared support inbox plus broadcasts, cart recovery and order messages on the official Business API. ConvoSync is for teams that work with clients one-to-one: it saves the WhatsApp chats your people already have on their own phones, with an AI summary, to the matching CRM or ATS record. They serve different businesses: DelightChat for online stores, ConvoSync for sales, recruitment and account management teams.
Does DelightChat save WhatsApp chats from people's own phones to a CRM?
No. DelightChat runs on a company number through the WhatsApp Business API and doesn't list CRM or ATS connections. ConvoSync saves people's own chats to the CRM or ATS.
Is ConvoSync an alternative to DelightChat?
Not directly. DelightChat sends messages from a company number; ConvoSync records the chats people have on their own numbers. ConvoSync is the better fit when people talk to clients on their own WhatsApp and you want those chats, with an AI summary, on the record in Zoho CRM, Zoho Recruit or Bullhorn.
Can I use ConvoSync and DelightChat together?
They rarely overlap. A business with an online store and a B2B sales team could use DelightChat for the store's number and ConvoSync for the sales team's own numbers.
Does ConvoSync need the WhatsApp Business API?
No. ConvoSync runs as a Chrome extension next to WhatsApp Web and works with personal and WhatsApp Business app numbers. It doesn't send messages, so there are no message templates, Meta approval or per-message fees.
Compare ConvoSync with other WhatsApp tools
See ConvoSync next to DelightChat.
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