ConvoSync vs TimelinesAI: which one does your team need?
TimelinesAI is a WhatsApp shared inbox and CRM sync tool. ConvoSync saves the WhatsApp chats your team already has to your CRM or ATS. Here's how they differ, side by side.
TimelinesAI is a shared WhatsApp inbox: it connects your numbers by QR code or the Business API, syncs chats to a CRM such as HubSpot, Pipedrive or Zoho, and adds bulk messaging and AI auto-replies. ConvoSync is capture only: a Chrome extension saves each person's existing WhatsApp chats, with a reviewed AI summary, to the matching record in Zoho CRM, Zoho Recruit or Bullhorn. Choose TimelinesAI to work from a new inbox and send messages; choose ConvoSync to keep WhatsApp as it is and get the conversations into your CRM or ATS.
ConvoSync vs TimelinesAI: feature comparison
| Feature | ConvoSync | TimelinesAI |
|---|---|---|
| Type of tool | Capture tool: saves conversations to your CRM or ATS | WhatsApp shared inbox and CRM sync tool |
| Main job | Saves the one-to-one WhatsApp chats your people already have to the right CRM or ATS record | Connects WhatsApp numbers to a shared team inbox, syncs chats to a CRM and adds bulk messaging and automation |
| How WhatsApp connects | Chrome extension next to WhatsApp Web on each user's laptop | QR code (like WhatsApp Web), the official WhatsApp Business API, or both at once (coexistence) |
| Which WhatsApp numbers | Each person's own personal or WhatsApp Business app number | Personal, WhatsApp Business app or API numbers; one seat per connected number |
| Needs the WhatsApp Business API | No | No, optional |
| Sends messages, broadcasts or bot replies | No. Capture and archive only | Yes: one-to-one replies, mass messaging campaigns and automated replies |
| Saves chats from people's own phones to your CRM or ATS | Yes, matched to existing records by phone number | Yes, from numbers connected to its inbox |
| CRM and ATS connections | Zoho CRM, Zoho Recruit and Bullhorn ready to use; other CRMs and ATSs through a custom integration | HubSpot, Pipedrive, Salesforce, Zoho, monday.com, Bitrix24, GoHighLevel and others, plus Zapier and Make. No recruitment ATS such as Bullhorn or Zoho Recruit listed |
| AI | AI summary plus the full transcript on the record, reviewed by the user before saving, run on your own AI provider account | ChatGPT-powered auto-replies and chat summaries, AI agents and an MCP server |
| Meta per-message fees | None, because nothing is sent | Only for template messages sent through the API |
| Published pricing | On request | From $28 per seat a month billed yearly ($35 monthly); 10-day free trial |
| Best for | Sales, recruitment, account management and partner teams who work with clients from their own phones | Teams that want a shared WhatsApp inbox, automation and sync to many CRMs |
Last checked from TimelinesAI's own pages: TimelinesAI pricing. Features and prices change, so check the vendor's site before you decide. TimelinesAI is a trademark of its owner; ConvoSync is not affiliated with it.
When to choose TimelinesAI, and when to choose ConvoSync
Choose TimelinesAI if
- Your team wants to reply to WhatsApp from one shared inbox
- You need bulk messaging, automated replies or AI agents
- Your CRM is one it supports out of the box, such as HubSpot, Pipedrive or monday.com
Choose ConvoSync if
- You only need conversations saved, not a new inbox to work from
- Your recruiters use Bullhorn or Zoho Recruit
- You want each person to check the AI summary before it reaches the record
- You want chats to go to your own CRM or ATS, not into another messaging platform
ConvoSync vs TimelinesAI: common questions
What is the difference between ConvoSync and TimelinesAI?
TimelinesAI is a shared WhatsApp inbox: it connects your numbers by QR code or the Business API, syncs chats to a CRM such as HubSpot, Pipedrive or Zoho, and adds bulk messaging and AI auto-replies. ConvoSync is capture only: a Chrome extension saves each person's existing WhatsApp chats, with a reviewed AI summary, to the matching record in Zoho CRM, Zoho Recruit or Bullhorn. Choose TimelinesAI to work from a new inbox and send messages; choose ConvoSync to keep WhatsApp as it is and get the conversations into your CRM or ATS.
Does TimelinesAI save WhatsApp chats from people's own phones to a CRM?
Yes. TimelinesAI connects personal and WhatsApp Business app numbers by QR code and syncs their chats to supported CRMs. The difference is that it does this through its own shared inbox, while ConvoSync saves chats from WhatsApp Web straight to your CRM or ATS record.
Is ConvoSync an alternative to TimelinesAI?
Yes, for teams whose main need is getting WhatsApp conversations into the CRM or ATS. ConvoSync is the better fit when people talk to clients on their own WhatsApp and you want those chats, with an AI summary, on the record in Zoho CRM, Zoho Recruit or Bullhorn.
Can I use ConvoSync and TimelinesAI together?
They overlap, since both can save WhatsApp chats to a CRM, so most teams choose one. Pick by how your team wants to work: from a new shared inbox (TimelinesAI) or from WhatsApp as it is today, with chats saved to the record (ConvoSync).
Does ConvoSync need the WhatsApp Business API?
No. ConvoSync runs as a Chrome extension next to WhatsApp Web and works with personal and WhatsApp Business app numbers. It doesn't send messages, so there are no message templates, Meta approval or per-message fees.
Compare ConvoSync with other WhatsApp tools
See ConvoSync next to TimelinesAI.
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